Book Online

Get a quote, book and even pay securely online

Frequently Asked Questions

Are we licensed
Yes, we are a fully licensed company and are required to abide by the regulations set by the Guildford Council licensing authority under the name of Drive Chauffeur number PH010
Secure online booking
Yes, the credit card transaction will be processed by STRIPE. The card transaction and the collection of card data is completed across a secure server and this service is provided by STRIPE. STRIPE is PCI DSS (Payment card data Industry data security standard) compliant. The PCI DSS is a set of comprehensive requirements for enhancing payment account data security. You have the option to save your card details.

Fixing pricing policy

Yes we operate a fixed price policy. We allow you the client to choose, when you want to be met. If you are a business customer and time is of essence, request to be met 10 – 15 minutes after landing, or on landing, in any case you have 60 minutes of free waiting, ample time to clear airport formalities.

How will my booking be confirmed

Online bookings are confirmed by email, you will recieve a booking confirmation so make sure you put in the right email address. If you do not recieve a confirmation, DON’T PANIC we have your booking, just get in touch with us to get a copy of it  by emailing admin@drivechauffeur.co.uk or call 01483 600912

How early can i book?

The earlier the better. However, at least 24 hours would be recommended. If you are making a last minute booking it is best to phone, most times we will be in the office long after closing time. If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.

Are prices shown per person or vehicle?

Our prices are per car please see Vehicle capacity for further details. The price you see is the price you pay. There are no add ons.

What if my flight is delayed or cancelled?

We will check the flight status on the day and the driver will arrive at the airport 30 minutes (or as you have instructed) if you selected meet and greet option after the flight lands. if you have made other arrangements the driver will arrive according to those arrangements.

How will i get my refund if i cancel?
You will receive a full refund if you cancel your booking, however if you have not informed us and the driver is dispatched then no refund will be given (we use discretion of course!)

Can you guarantee a driver will be at the airport?

Though our drivers will make every effort to arrive on time,at times it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you if we are delayed. Please refer to our terms of service. These instances are very rare 99% of the time we are able to meet your as you exit arrivals. In circumstances where we unreasonably late we will make every effort to arrange alternate transport through another company and where we are unable arrange a alternate service, we will refund any advance payment.

How do i login to my account if i wish to cancel or make a booking?

Please visit client login page to make your changes or cancel a booking or just call us on 01483600912 or text 07402409000

Contact

We look foward to helping you.  Please get in touch by phone or email

Tel: 01483 600912 Email: admin@drivechauffeur.co.uk