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Frequently Asked Questions
Are we licensed
Secure online booking
Fixing pricing policy
Yes we operate a fixed price policy. We allow you the client to choose, when you want to be met. If you are a business customer and time is of essence, request to be met 10 – 15 minutes after landing, or on landing, in any case you have 60 minutes of free waiting, ample time to clear airport formalities.
How will my booking be confirmed
How early can i book?
The earlier the better. However, at least 24 hours would be recommended. If you are making a last minute booking it is best to phone, most times we will be in the office long after closing time. If you make a online reservation there is no guarantee that you will get a vehicle unless you receive a confirmation.
Are prices shown per person or vehicle?
Our prices are per car please see Vehicle capacity for further details. The price you see is the price you pay. There are no add ons.
What if my flight is delayed or cancelled?
We will check the flight status on the day and the driver will arrive at the airport 30 minutes (or as you have instructed) if you selected meet and greet option after the flight lands. if you have made other arrangements the driver will arrive according to those arrangements.
How will i get my refund if i cancel?
Can you guarantee a driver will be at the airport?
Though our drivers will make every effort to arrive on time,at times it is difficult to predict traffic and other situations outside of our control. We will make every effort to contact you if we are delayed. Please refer to our terms of service. These instances are very rare 99% of the time we are able to meet your as you exit arrivals. In circumstances where we unreasonably late we will make every effort to arrange alternate transport through another company and where we are unable arrange a alternate service, we will refund any advance payment.
We look foward to helping you. Please get in touch by phone or email
Tel: 01483 600912 Email: [email protected]