Terms & Conditions for Guildford Airport Taxis.
Please read these terms before booking. They explain booking responsibilities, airport waiting, cancellations, luggage, pricing and the contractual arrangements that apply to your journey.
Clear terms for pre-booked private hire.
These terms set out the conditions that apply when arranging a journey through Guildford Airport Transfers. Open any section below to read the full wording.
01 Contractual Status & Booking Agency Notice Contract
Contract for Carriage: Your legal contract for transportation for this journey is formed directly between you (the passenger) and the independent, self-employed driver or subcontracted private hire operator allocated to your booking. Any payments processed by us are accepted solely as an agent on behalf of the fulfilling driver/operator.
Sub-Contracting Rights: In accordance with Section 55A of the Local Government (Miscellaneous Provisions) Act 1976, we reserve the right to sub-contract all or part of any booking to another fully licensed private hire operator or licensed independent driver.
VAT Treatment: Passenger transport services are provided directly by independent self-employed drivers/subcontracted operators who are not VAT-registered. Where applicable, Value Added Tax (VAT) is charged solely on our booking agency/commission fees, not on the passenger fare.
02 Liability & Travel Insurance Liability
It is advisable to obtain travel insurance for all eventualities. While we use all reasonable endeavors to reach your destination on time, we are not liable for losses due to delays beyond our control, such as bad weather, traffic incidents, acts of God, or driver ill health.
03 Missed Collections & Breakdown Collections
If a driver does not show at the scheduled time, contact our office immediately. If you leave the pickup point without informing us, we will not be liable for compensation or refunds.
04 Behavior & Refusal of Service Conduct
We reserve the right to refuse passengers under the influence of alcohol or drugs. Eating, drinking, and smoking are strictly prohibited in all vehicles.
05 Luggage & Personal Property Luggage
All customer property is carried at your own risk. We are not liable for loss or damage to personal property. Please ensure your luggage is loaded/unloaded correctly.
06 Booking Notice & Suitability Booking
Online bookings require 10-hour notice. It is your responsibility to order a suitable car size for the number of passengers and luggage.
07 Guildford Area Radius Coverage
We reserve the right to change or cancel bookings originating outside a 10-mile radius of Guildford unless previously agreed.
08 Airport Pickups, Waiting & Meet & Greet Airport
Meet & Greet Service: Starts at £10 and includes up to 29 minutes of parking, driver waiting in arrivals with a name card, assistance with luggage, and guidance to the vehicle.
Additional Parking Charges: If waiting time exceeds the 29-minute Meet & Greet window or goes past 1 hour of total waiting time, any additional airport car park costs incurred must be paid by the customer. After 90 minutes of no contact, the booking is recorded as a "No-Show" and no refund will be offered.
09 Cancellations & Legalities Cancellation
This also applies if you have double-booked and two taxis turn up; you remain liable for the full fare of our booking. Additionally, it is illegal to book privately with our drivers; all bookings must go through the office to be valid and insured.
10 Pricing, Surge Rates & Quotes Pricing
Transparent Pricing Guarantee: We operate a strict "what you see is what you pay" policy. The total price displayed at checkout before payment is final, with no hidden surprises or unexpected extra charges, except where additional parking or extended waiting times apply as outlined in our terms.
"Starting From" Advertised Rates: Promotional prices or marketing claims stated as "prices starting from..." represent our minimum off-peak standard journey rates and are subject to route availability and scheduling.
Important details at a glance.
These are quick summaries only. The full terms above remain the wording that applies.
If you are unsure about a term, contact us before booking.
For questions about waiting time, Meet & Greet, cancellations, luggage, service area or pricing, call 01483 343960 or email bookings@guildfordairporttaxis.uk before confirming the journey.
Ready to book your Guildford journey?
Use the online booking system or call if you need help with the terms first.