LICENSED: Guildford Borough Council PH010
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Privacy & Data Protection

Privacy Policy for Guildford Airport Transfers.

This notice explains how and why we may collect, store, use and share personal information when you use our website, booking services or contact us.

Last updated: 01 May 2025
Key Points

Your privacy information in plain English.

We may process personal information depending on how you interact with our services, the choices you make and the features you use.

The supplied policy states that sensitive personal information is not processed, and that personal information is used to provide and administer services, communicate with customers, prevent fraud and comply with law.

Privacy summary

Information you provideNames, phone numbers, email addresses, billing details and other information supplied through the services.
PaymentsThe supplied notice states payment data is processed through Stripe.
Cookies & analyticsThe policy states cookies and Google Analytics may be used.
Your rightsUK and other applicable privacy laws may give you rights of access, correction, deletion, restriction and objection.
01What information do we collect?Data

In short: We collect personal information that you provide to us.

The personal information collected depends on how you interact with the services and may include:

  • Names
  • Phone numbers
  • Email addresses
  • Usernames and passwords
  • Contact or authentication data
  • Billing addresses
  • Debit or credit card information

Sensitive information: The supplied notice states that sensitive information is not processed.

Payment data: Payment information may be collected where necessary to process a purchase. The supplied privacy notice states that payment data is stored by Stripe. You can read Stripe's privacy notice at Stripe Privacy.

02How do we process your information?Use

In short: We may process information to provide, improve and administer our services, communicate with you, protect against fraud and comply with law.

The supplied notice also states that information may be processed for account creation and authentication, service administration and where necessary to protect an individual's vital interests.

03What legal bases do we rely on?Legal Basis

The supplied notice states that personal information is processed only where there is a valid legal reason under applicable law.

These legal bases may include consent, compliance with legal obligations, entering into or fulfilling contractual obligations, legitimate business interests and protection of vital interests.

04When and with whom do we share personal information?Sharing

The supplied notice states that information may be shared in specific situations, including:

  • Business transfers, such as a merger, sale of company assets or acquisition.
  • Google Analytics, where analytics services are used to understand website usage.
  • Google Maps Platform APIs, including mapping or places services used by the website or booking journey.
05Do we use cookies and tracking technologies?Cookies

The supplied notice states that cookies and similar technologies such as web beacons and pixels may be used to access or store information.

06How long do we keep your information?Retention

Personal information is kept for as long as necessary for the purposes described in the privacy notice, unless a longer retention period is required or permitted by law.

Where there is no ongoing legitimate business need to process information, the supplied notice states that it may be deleted, anonymised, or securely stored until deletion is possible.

07How do we keep your information safe?Security

The supplied notice states that appropriate technical and organisational measures are used to protect personal information.

It also explains that no electronic transmission or storage method can be guaranteed to be 100% secure.

08What are your privacy rights?Rights

Depending on where you are located, you may have rights to request access to your personal information, correction, deletion, restriction, data portability, and in some circumstances to object to processing or automated decision-making.

If you are in the UK and believe your information is being processed unlawfully, the supplied notice says you may complain to the UK data protection authority.

You can also withdraw consent at any time where consent is the legal basis being relied upon.

09Controls for Do-Not-Track featuresTracking

The supplied notice explains that there is currently no uniform technology standard for recognising Do-Not-Track browser signals, so the service does not currently respond to those signals.

10Do we make updates to this notice?Updates

Yes. The notice may be updated from time to time to remain compliant with relevant laws. The updated version becomes effective when it is published.

11How can you contact us about this notice?Contact

If you have questions or comments about this privacy notice, you can contact Guildford Airport Transfers by email at bookings@guildfordairporttaxis.uk.

12How can you review, update or delete your data?Requests

You have the right to request access to personal information collected about you, request changes, or ask for deletion where applicable.

The supplied notice links to a data subject access request form. You can also contact us directly using the details above.

Privacy Questions

Need to ask about your personal information?

Contact us if you want to ask about the information we hold, request an update or correction, or raise a privacy concern.

Guildford Airport Transfers Email privacy and data requests to: bookings@guildfordairporttaxis.uk
Booking Support

Need help with a booking instead?

Use the online booking page or contact the team directly.