Help & Information
Guildford Airport Taxis frequently asked questions.
Find quick answers about booking, airport prices, collections, flight tracking, luggage, payment and service policies.
Booking helpAdvance notice, payment and quote questions
Airport travelHeathrow, Gatwick, Luton, Stansted and more
Pickup guidanceMeet & Greet, luggage and return collections
Quick Answers
Start with the question you need answered.
Use the search box below or filter by category. If your journey is unusual, short-notice or involves oversized luggage, it is often easier to call or email us directly.
You can book online using our online booking system. Online bookings require at least 8 hours advance notice. For transfers within 8 hours, call 01483 343960 to check live availability.
The current FAQ states that major debit and credit cards are accepted online via Stripe or PayPal, with cash or card payment also available in the vehicle. If an online payment fails, email bookings@guildfordairporttaxis.uk for help.
Current Heathrow pricing starts from £70 for a saloon. Journey times vary with traffic, so use the dedicated Guildford to Heathrow page and booking system for current route details and the exact fare.
Current Gatwick saloon pricing starts from £70, with the stated airport drop-off charge applying where relevant. See the Guildford to Gatwick page for current route information.
Yes. Dedicated route pages are available for Luton, Stansted and Southampton Airport. Other airport and private-aviation journeys can be checked through the booking system or by phone.
Flight tracking is available for airport collections when the correct flight details are supplied. The original FAQ also states that airport pickups include 60 minutes of complimentary waiting time; your booking confirmation and current terms should be treated as the final service conditions.
The current FAQ describes Meet & Greet as an inside-arrivals collection with a name board and luggage help, while Express Pickup uses the designated terminal pickup area. See the airport meeting-points guide for current instructions.
The current fleet information lists saloons with space for 2 check-in bags, estates with 4 check-in bags, and 7-seat MPVs with 5 check-in bags. For oversized items such as bikes, sports gear or unusually large luggage, contact us before booking.
Yes. The current FAQ lists coverage including Godalming, Farnham, Shalford, Burpham, Merrow, Albury, West Clandon, Shere, Wonersh and Worplesdon.
Passengers must bring and install their own child seats. The current FAQ states that child seats are not supplied and are not stored between return journeys.
The current FAQ states that Guildford Airport Taxis is ICO Data Protection Registered under ZC076680 and that online card payments are processed through Stripe. For the latest privacy and payment information, refer to the current site policies.
The current FAQ states that cancellations should be made at least 2 hours before the scheduled pickup to avoid full charges, with additional conditions once a driver has arrived or where the booking date is incorrect. Read the current Terms & Conditions for the full policy.
Still Need Help?
Some journeys are easier to talk through.
If your booking involves short notice, unusual luggage, multiple stops or a special pickup request, contact the office before confirming.
Short-notice travelCall to check live availability if your journey is within the normal online-booking notice period.
Large luggageTell us about oversized or specialist items before choosing a vehicle.
Airport pickupsUse your booking confirmation and meeting-point instructions for the final collection details.
Ready To Book?
Get your Guildford taxi quote online.
Or call if you want to check something before confirming the journey.